Extremely difficult to cancel subscription. Appalling, bullying customer service (and the beers are mostly IPA's)
Impossible to cancel online (check their website to see), nor by email, they don't reply.
Cancelation is only by phoning, requiring a long time on hold listening to their advertising. When they answer they do a hard sell, and everything to avoid cancelling membership.
Under no circumstances trust the major UK newspaper advertising to subscribers which states "There’s no minimum commitment – you can just take the free case, try the beers and see what you think. If it’s not for you, you can pause or cancel anytime". This is untrue, it is incredibly difficult to cancel with them. They will bully you.
When I eventually got to speak to someone there and said I had no time to talk about the beers because I was busy and just wanted to cancel, he lost his temper and hung up.
I found email addresses for 7 of their managers / founders on their website. I emailed them all asking for an explanation as I wanted to be reasonable. I didn't get one single reply.
I'm writing this to save others from this horrible experience. At all costs, do not succumb to them, you will regret it.
1 year ago
Beer52 has a
4.6
average rating
from
5,029
reviews
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