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DB
I've had few boxes from Beer 52. Compared their prices of c. £28 for 8 beers, they are massively overpriced. My main issue is that they have made it very difficult to cancel in the same way you sign up. You can only cancel by way of a phone call, so you have to be free to speak, able to get through to them and sit through someone trying to persuade you to stay before you can leave. I have attempted to call the number they give to cancel multiple times a day for weeks, and all I get is a recorded message saying all of their agents are busy, no place in a queue, no going into a system. Just that message (which costs me money to hear) and then it hangs up. So I emailed, within 28 days, to cancel. Despite not yet having dispatched the next case, they still sent it and charged me for it. I do not want it and they will not accept a return, collect it, allow me to send it back or refund me for it. This is despite extensive correspondence on the matter with them. So a waste of time and money. Despite having told me you cancel anytime within 28 days, they are relying on some small print to say you have to cancel 3 days prior to dispatch (which was day 25) and that their goods cannot be returned under the Distance Selling Act. Clearly they just want people in the door, and then don't want them to cancel and are happy to have discontented customers with unwanted product. Given this, I certainly won't be using them again and I'm going to take it up to my card issuer.
9 months ago
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Beer52 has a 4.6 average rating from 5,029 reviews

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