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Anonymous
Beer52 subscription, Don't bother. Marketing call to up-sell on New Years Eve. What an odd company to deal with. I signed my youngest up for his Xmas present. First box free and intending to pay for at least 3 more with him able to take over payment if he enjoyed it. Very quickly his colleagues told him "careful mate, they hike prices and it's hard to cancel" Today, Marketing call around 10am to up-sell, which was hidden as "4 extra free" These 4 free jumped the price from £33 to £51 per month 🤯 sorry Beer52, we weren't born yesterday. So, cancel it is. But..... nope! The gal that called can't cancel. Neither can it be easily cancelled online (it directs subscriber to call) So I call.... First operator apparently can't hear as the call is cutting out, weird, signals strong here. Second call, apparently I'm out of line for being unimpressed and wanting to cancel because of the price hike off the back of a cold call. 🤔 By all accounts I did not uncheck the "Marketing by call" box so any and all calls to continually up-sell are fair game. 🤦‍♀️ The moral of this story? Beer52, not bad beer but cancelling isn't easy, oh and be prepared for them to say "I take it you had a free box and NOW want to cancel eh?" (Rude) It cannot be cancelled online, there's a blurb that turns emotional screws along the lines of "are you sure you don't want to keep supporting small brewers?" And then a half hidden phone number to call to get through to more recorded "stay, pay" messages before you're through to operators that throw shade and are clearly annoyed that you want to cancel. Such a shame. If it had been as advertised I'd have paid for 2 more boxes and my son would have carried it on. But the thought of monthly sales calls and ever creeping prices has made it not worth it to either of us. Sort it out Beer52, small brewers rely on you, (apparently) you're doing them a major disservice.
3 months ago
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Beer52 has a 4.6 average rating from 5,054 reviews

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