Nothing wrong with the product or service (Douglas Munro was particularly excellent on the phone) it's simply the practice of having someone ring up to cancel the subscription. It's very transparent and not a very consumer-friendly business practice, it made me not want to consider extending a membership because of the hassle that would come if I ever did want to cancel. Especially as the phone lines are only open during hours when I'm at work. I had credit remaining and could have got a cheaper box, which I more than likely would have taken if it were not for this policy. I wouldn't recommend it to friends either due to this, I know it's not worth being on hold for 15 minutes.