On 14 February 2022, we purchased the BEKO - Pro RecycledTub WDEX8540430B Bluetooth 8 kg Washer Dryer - Black from Curry's and for the majority of the year we used the washing machine fine with no issues at all. This was until the end of October 2022, when the washing machine suddenly cut out mid-cycle and tripped our electrics. As we were still under the guarantee at that point we rang through to the support line and we were directed to North West Appliance Repair, the company you outsource your repair work to. We were booked for an initial appointment and the engineer came out on the 18th November 2022. The engineer ordered a part and left and he was confident that the part he ordered would resolve the issue. The repair was scheduled for 3 weeks later on 8th December 2022. When a different engineer turned up, he fitted the part but the machine was still completely dead, he criticised the previous engineer for missing an 'obvious' thing that all engineers seem to miss and ordered another part which he assured us would fix the issue. We waited then another month for the part to arrive and the engineer to visit on 24th January 2023. Before this engineer even stepped through the front door, he said 'I think we've got the wrong part here', took one look at the machine and that was enough to confirm the wrong part was sent. He was incredibly critical of his own company and Beko, saying that parts were always a nightmare. He said that because we had now been 3 months without a machine he would speak to Beko directly with a view to getting a replacement machine sent out. Since the 24th of January (2 weeks) we have received nothing from either party, in the form of a resolution or even an update. I contacted North West Appliance repair today, only to be told that Beko had closed the case entirely and that I would need to start the process from the beginning! I was put through to Beko directly, and the voice agent let me know that the case had been closed since December, when the original repair was scheduled. Within that call I was asked if I wanted to extend my warranty, despite the fact that Beko has not resolved my issue within the original warranty period. I was offered the chance to open an entirely new case, meaning that I would need to wait at least 2 more months for an engineer to visit and order/fit a new part with no guarantee of a resolution. I was told there was absolutely nothing else that could be done to resolve this issue any quicker, a new machine was not possible despite having had 3 repair appointments and that my best avenue for help was to just buy another machine.