“I flip a house every couple of years. I bought Beko appliances for my most recent build after my salesman talked me into them (I later found out Beko was offering salespeople extra incentives to push their appliances.). In less than a year the control board on the oven has gone out and it does not cook evenly. The refrigerator has the noisiest compressor I've ever heard and the rails on the freezer have already failed. I'll never buy a Beko appliance again.”
“Why does it take hours to do a load of washing? My Hotpoint did it in 1 hour. Currently waiting for it to finish after almost 4 hours. Total piece of s**t.”
“Griddle burner does not get hot enough
The timer buzzer is NOT loud enough
Cannot adjust flame to low on rear burners
Control panel does not light up”
“Purchased Beko french door refrigerator from Airport Home Applicance 4/2023. Part of the door at the top broke off. Called customer service and was told to order the part and I could put it on myself???????????? I was quite surprised and went to order the part but decided to call back and speak with someone else. I misspoke about the purchase date but when I corrected it I was told they would need to see proof before proceeding. When I asked why when I had called before I was told it was still under warranty but now somehow its not. I can always tell quality products by how they do their customer service. We have had the fridge less then 2 years and already pieces are breaking off, then when you try to get help you get rude behavior and run around from customer service.....order the part and put it on yourself?? If it is a quality product there would be no need for shenanigans. STAY CLEAR OF BEKO PRODUCTS!!! The company doesn't stand behind what they make. If I had the option of giving zero or negative stars I would.”
“My BEKO Bean to Coffee machine only lasted 18months which for an almost £200 machine is not acceptable. Customer service said clean it despite me already telling them it has been fastidious maintained. No offer to replace or acknowledgement that it shouldn't have failed after such a short time. Cheap junk imo. Steer clear of this brand”
“⭐️ 0/5 Stars
I am extremely disappointed with the service from Beko. Our washing machine has been broken since the 16th of November, and despite an engineer's visit, it remains unfixed. The engineer ordered a part which took two weeks to arrive, and when it was fitted, the machine began to leak. The engineer, in attempting to fix it, scratched our new parquet flooring in the utility room. No apologies were given, and we were only told that someone would be in touch to cover the damage. We are still waiting.
Since then, I have spoken to customer service daily, and I was promised that an engineer would arrive on certain dates. On three occasions, we have waited in all day with no engineer arriving. This constant back-and-forth has been extremely frustrating, and there has still been no resolution.
Our floor is now damaged, and we still do not have a working washing machine. The washing machine is only four months old. We feel that no one at Becko customer service cares about our situation. We are left out-of-pocket with a broken washing machine and scratched wooden flooring in our utility room, which leads through the entire lower level of our house.
Never again will we purchase an item from Beko . The lack of care and poor customer service has been appalling.”
“My husband and I have recently purchased a Beko heat pump at a cost of £450, every single penny of it wasted. Clothes come out of the drier more creased than went in, I advise anyone with a view to purchasing one of these, don't, you will be very disappointed.
My husband and I are 81 and 79 respectively and have had driers all,our married lives, this one is the very worst, I so regret purchasing it. Don't let our age put you off, we are fit, healthy and of sound mind!!!! After sales care is none existent, a shockingly bad company.”
“Absolutely waste of time. They will have you on the phone for 2 hours and not even bother talking to you. Do not buy their products because they are just as faulty too.”
“Beko Range Induction Oven
After an extension was completed we installed a kitchen which included a new Beko Range oven. As we wanted to ensure the oven was in situ when needed we ordered appliances early. Left still boxed it was 6+ weeks after delivery from AO we opened, fitted and used it for the first time.
Both ovens and grill is perfect. Easy to use, heats well and a good design with easy to use control knobs.
The induction job controls are the opposite as far as simple usability.
Touch controls are very difficult to read and almost impossible to use.
First GENTLY touch the power on button then GENTLY touch the hob symbol you want to use then VERY GENTLY stroke the very small arrows to turn the hob on and select the setting you want. Stray from the track of the arrows and you can cause other hobs or even all of them to turn off. Altering the setting of the hob is a nightmare and it’s best to turn the power off and start again as turning a hob in use either up or down is almost impossible. Unfortunately this means problems if you are using more than one hob.
The touch glass must be clean and dry as should your finger. Wash your hands and thoroughly dry your hands , wipe the glass with some kitchen roll, then attempt to turn on or regulate a hob.
Why not have a control knob like the ovens.
This purchase was an expensive mistake. It’s not unreasonable to expect a contemporary oven to hone designed to be usable”
“Excellent dish washer. Super quiet 😍 great performance, no issues at all in two years. I am a happy customer, and I would buy another Beko appliance. Highly recommended.”
“My filthy experience with Beko and B&Q customer service name list I contacted and didn't solve problem; Asisipho, Olona,Atiyyah, Lisa,
B&Q peckham.dutymanager, Sandra
The Becko Oven which I purchased from B&Q store had safety issue was reported by Beko engineer. I made several contacts to both Beko and B&Q and explained the problem they told me it's a safe concern and have not use and will be replaced immediately. But till now the item hasn't been replaced and no action was taken!
Just I feel a filthy customer services should be not ignored nether by B&Q not Beko”
“I would give them a 0 star but it doesn't seem to be an option. The worst product and even worse customer service. I have been messed around for hours, they cancelled my appointment having confirmed it and the washing machine has destroyed my flooring after 2 faults in 2 years”
“Worst experience buying beko dishwasher and no proper response even behind hold a extended warranty from Sharaf DG
machine has fault that been coming again and agin repeatedly but their least bothered to fix it with permanent solution. DG Sharaf mentioned we are middle men we cannot support, beko mention go thru ur seller or you will be charged it directly with us, hence we are banged back and fro and still thr problem is not fixed and its only 3-4 months the machine was brought and hardly used for only one month that too after repairing it one time”
“Beko je postao DEBELO sranje i treba ga izbegavati u veliko krugu - Masina za ves Beko WRE 6511 posle 3god sva zardjala i ako se cuva - znaci KRSINA NE VIDJENA sto se tice kvaliteta lima i farbe”
“These ranges in my opinion went to market prior to being tested. After buying one, within the first month one of the boards had to be replaced then after close to three years, the ignitor went bad in the stove. I waited nearly a month continually hearing they would be in "the next day". Finally, they admitted they have no idea when they may be coming in so a full refund was issued as a bought an extended warranty. Stay away from this brand. In my opinion it is garbage.”
“Chad from customer service was very helpful when I tried to get my replacement fridge freezer from domestic and general he done everything to help a real credit patient and got my replacement sorted within the hour. I would recommend chad to anyone who needs help.”
“Although the 30" gas range looks amazing, the reliability leaves much to be desired. Within the first month I had a board go bad which was replaced. More recently, the ignitor failed, and the oven would not get past 100 degrees. Called PC Richard as I purchased an extended warranty. After being told for the past 3 weeks the part would be in any day, they finally admitted there is no ETA on that part and issued a full credit of the purchase price and taxes although the warranty is now considered satisfied. Steer clear of Beko products. I have read nothing but bad news about them.”
“This is one of the worst dishwashers I have ever used. The dishes come out dirty every time. I use high quality detergent and Finish, but it’s a waste of money and water. Spend a little more on another machine and save yourself the hassle and money reruning loads.”
“Beko dishwasher BDF1640DX stopped working after 1.5 years. Still under warranty but Beko has sent out repairman 3 times and after almost 2 months without a working dishwasher, it's still not fixed. I wouldn't ever buy anything BEKO again.”
“Booked an appointment for my washing machine under warranty. Waited 6 days for the day of appointment. Finally on the day of appointment after calling customer service multiple times. They said that the engineer can't find parking so we have to wait for 2 more weeks.”
