Don't ever use this company Don't ever use this company! I bought an oven induction oven from them 18 months ago and it packed in before Christmas. The warranty had run out which was fair enough so I was happy to pay the £135 cost to fix it. An engineer came on the 21/12/23 with was ideal just before the big day! Unfortunately he didn't have the correct parts with him so to my disappointment I was unable to use the oven! He said I'll order the parts for the new year. I've waited patiently for a reply but I've had no response. Decided to contact them myself today 15/1/24 after a 20 minute phone call only to find out that it would cost too much to fix £320 and Beco won't cover it and charged me for the call out £65 and unbeknown to me refunded me £70 to my account. No phone call to tell me all this just let me wait until decide enough and call them myself. No Christmas Day, left me a month, and still can't fix it after only 18 months of use. Terrible service, and poor quality products. I will definitely spend a bit more and use a better company next time. Lesson learnt!