I have had one of the worst experiences of my life on the evening of February 19th 2023 at 930pm, with a male employee at Bell Mobility Validation dept I called at 930pm, spoke the a customer service representative, after giving him my information for the cell phone (deep purple apple iPhone 14 pro max 128gs) (black apple iPhone 14 pro max 128gs) and a Apple Series 8 Smartwatch in starlight 45mm) Last week I had been on the website filled out the online application and had to call Bell to speak with them, I ended up doing the information over the phone with a male customer service representative upon all my information being submitted I was told that I had to do a $500 deposit for the 3 items. I kindly said no I couldn't do that and we hung up the phone, 2 days later I received a phone call from Bell Mobility customer service representative and he offered me the 3 items with zero deposit zero down BUT I would have to take my photo I.d to a Bell Store and show them also pick up the items no upfront costs. I said I would get there in next few days. 5 days went by and I thought well ill call Bell and see if they will honor the offer from last week. So I made the call did info with Bell Mobility customer service representative again and he then sent me to Validation. So, the Customer Service representative sends me to Validation the male came onto the line within 2 minutes asked for my information I gave him the info. We were on phone for about 5 minutes, it was quiet in my room not even t.v on. The Validation male had no music or TV in background didn't out me on hold. About 5 min in he said he was still working on it all this time I can hear everything... The Validation Male, was huffing, puffing, moaning and groaning. He was making noises and I could hear unpleasant things at which time I realized he had been masterbating the entire time and I heard the finish, I was so absolutely disgusting and shocked i hung up immediately, with non of my stuff dealt with or Validated. I then hung up and I went right to social media. Twitter I tweeted and Bell Support reached out. This is the most disgusting display of sexual misconduct. I am so upset by this. All I wanted was my 3 items..... PLEASE SOMEONE REACH OUT