“I’ve never been so frustrated with a company in my life. Bell Canada has completely failed in every aspect of customer service. From endless wait times on the phone to the complete lack of helpfulness from their staff, it’s been an absolute nightmare.
First off, the customer service agents are either poorly trained or completely uninterested in solving any issues. I’ve had multiple interactions where my issue was either ignored or poorly handled, only to be transferred around in circles. Each time, I had to repeat the same information over and over again, wasting hours of my time.
I would not recommend Bell Canada to anyone. There are plenty of other companies with far better service and customer care. Absolutely the worst experience I’ve ever had with a service provider.”
“I’ve never been so frustrated with a company in my life. Bell Canada has completely failed in every aspect of customer service. From endless wait times on the phone to the complete lack of helpfulness from their staff, it’s been an absolute nightmare.
First off, the customer service agents are either poorly trained or completely uninterested in solving any issues. I’ve had multiple interactions where my issue was either ignored or poorly handled, only to be transferred around in circles. Each time, I had to repeat the same information over and over again, wasting hours of my time.
I would not recommend Bell Canada to anyone. There are plenty of other companies with far better service and customer care. Absolutely the worst experience I’ve ever had with a service provider.”
“I bought a Google pixel 9 from the Virgin store in Red Deer which closed shortly afterwards. Bahjat had been through and helpful with the right equipment and discounts. The phone had issues and I was transferred to the Bell store in Bower mall. Bahjat and the assistant manager (both had their jobs transferred to the Bell store) thoroughly addressed my issue, replaced the phone and did not charge a new reset fee. I was very happy with the level of service I received. (I was unhappy with Virgin's accountability regarding an irresponsible agent who'd caused the problem in the first place; I still had to pay hundreds to upgrade) but these staff members worked it out for me.”
“Absolute worst service I've ever had
They are charging me more than what we had agreed; late payment charges even though it's their fault they didn't process the payment; not one person that you can communicate with at Bell Customer Service
I want to get out of this plan”
“Ive HAD TERRIBLE EXPERIENCE with BELL mobility. I strongly suggest not going through them. I got my new phone on the 31 of January, my first bill was on the 1st, so on the 6th I payed it with my credit card. Then on the 18th they took money from my bank account. So I called and got the money returned. But then my bill said I didnt pay that and had overdue charges on it, which I already paid my bill with my credit card. Now my credit card is saying they took money from it again. This is very frustrating since my family is living paycheck to paycheck. I will never go through bell again.”
“Absolutely horrible internet, horrible costumer service, you have to pay a fortune just for it to not work properly and they subject you get a new one for double the price that works even worse then the first!!”
“Virgin and Bell are the same company. Run a mile before you get involved in setting up Virgin internet/tv. Not worth the price, couldn't get past the installation process. Very bad customer service from Bell. Never, ever again! Th”
“Bell is so great to get your client throat choked . I donot watch so much TV that I paid better package , recently AO started Jan 11 or 12 , this week it is semi final and final . The bell cut all AO channels . What a pathetic company! , I guess it is time to go .”
“Well Bell did it again, screwed thousands of customers in 2025, to save money Bell lost the contracts to Discovery channels and more, channels we picked, they substituted with garbage channels and old reruns, nothing but a bunch of scammers and thieves, sick and tired of them! Switching to Shaw Direct.”
“I’ve had the WORST experience with Bell Mobility, and I strongly discourage anyone from using their services. A week before the holidays, my phone stopped sending and receiving messages. I immediately contacted customer service, but despite multiple attempts to resolve the issue, nothing worked. After FIVE DAYS of constant calls, visits to their store, and being passed around between them and Apple, they still couldn’t figure it out.
Their excuse? They claimed it was a hardware issue and sent me to Apple. I checked with Apple several times (even shared my screen with them), and it was confirmed that my phone was perfectly fine. Bell replaced the SIM card, but the issue persisted even on multiple phones we tested.
Meanwhile, I was on call for work and needed full phone functionality—something they completely failed to deliver. They escalated the issue but didn’t get back to me for THREE DAYS. By day five, I had no choice but to cancel my plan due to their incompetence.
To make matters worse, the representative I spoke to was harsh and unprofessional. They told me there would be a $300 deduction on my bill if I returned the phone. Fine. I agreed. But when I went to their stores to return the phone, their system didn’t even recognize my account since it had been canceled! They couldn’t process the return or refund, leaving me in limbo.
Now, to top it all off, they’ve sent me a bill for $778! I understand there’s a cancellation fee, but this entire situation was THEIR fault. Their inability to resolve the issue forced me to cancel, and now I’m being ripped off.
To make matters worse, trying to reach customer service is impossible. The automated system simply says my number doesn’t exist and hangs up. Unbelievable.
This company has been nothing but unhelpful, disorganized, and unprofessional. Avoid at all costs!”
“I purchased an iPhone and signed up with Bell Canada. The phone had problems from several locations. I had to cancel and go with Videotron. I didn't want to pay the last bill because of the problems. They posted the non payment with the credit bureau. I will never use Bell Canada again period!”
“On September 14 I visited Wireless Wave in Dixie Outlet Mall as my son and I wanted to upgrade our phones.
During the process I decided to switch my internet to Bell for a better price than I was receiving from Virgin. My Virgin internet was working fine, I just wanted to save some money.
I was told the ‘technician’ would visit on Monday September 16. The day came and went and no technician visited, as well as Tuesday and Wednesday.
The ‘technician’ from Bell finally arrived after a few phone calls on Friday. He spent 1.5 hours in total outside and inside my apartment and all he succeeded in doing is shutting off my Virgin internet, and leaving a foul smell in my apartment. He could not get the Bell working, even though they’re the same lines.
So we were without internet, all my entertainment sources and resources are internet based. We had to use the data from our cell phones, fortunately we had just increased our packages.
They sent another ‘technician’ who spent another 2 hours to no avail, again only leaving a foul smell in my apartment. STILL NO INTERNET, THEY MANAGED TO SEND ME A CONFIRMATION OF SERVICE AND SET UP BILLING THOUGH.
We hooked the Virgin modem back and I called Virgin to cancel my cancellation. I was assured by a Maryann or Miriam that my service would continue. At midnight Tuesday the internet went off, turned off from the office. So we were using our phone data again.
As soon as the offices opened on Wednesday I called and waited 35 minutes to speak to someone who spent 45 minutes trying to fix it. STILL NO INTERNET(which Virgin was easily able to turn off from the office but not turn back on).
Yet another Bell ‘technician’ came September 25, he spent 40 minutes sitting in his truck, which my son recorded, when my son called him, he finally came upstairs and glancing at the set-up, made comments about dog hair on my furniture, then said he didn’t know how to fix it and left.
It’s important to note that, yet again, he smelled horrible. Is there not some standard of cleanliness your staff is held to when entering people’s homes?
I have yet another technician coming today, supposedly a senior technician. I have very low expectations at this point.
Bell Canada (Virgin Mobile) has gone downhill in every possible way in the last decade or so, from customer service, technicians and reliability of service to the simple consideration of their customers time and money.
I require service that works, I also expected to be credited any charges associated with my switching cell phone plans, activation fees, service fees and technician fees. I also expect to have my data put back to the 50 & 100 gigs we started out with before your Bell staff messed up my service.”
“Was with Roger’s for years,bell salesman showed up at my door with a better offer and a $200.00 prepaid visa,everything good for 3 months,$122.00 was the bill I started with,went up to 127.00,6 months later 133.00,now 138.95,bell is a big scam ,they give you this and that,then they increase your bill so at the end of your contract with their increases they’ve got back there money for the 200.00 visa they gave,leaving bell in March,will never deal with them again,beware of the Bell SCAM”
“They border criminal harassment. I canceled my lines with them because they were 300 a month .ore then their competitors and the agent forgot to cancel one line. Now I'm in collections and they will not take any accountability and continue to harass me. 4 5 times a day they call. When I was their client I couldn't get a human on the line for the life of me. STAY AWAY FROM THESE AWFUL PEOPLE. they don't care about clients whatsoever.”
“Today Nurul, at Bell Heartland office, delivered the most amazing customer service, with high professionalism. He went above and beyond to solve my bell issues with a big smile and politeness. He was very helpful for me to solve all problems of my phone. Having such a great customer service makes me go back to the store with the nicest feeling. Keep up the great job Nurul.
Cheers! Najada🙏😊”
“Hello. I ordered online through the MyBell app, 1 month and 10 days ago Iphone 16 Pro Max. Just think about it - I waited almost a month and a half, and every week I called +18006670123 to find out the order status. And I was constantly told that there were some delays in 3 days you will receive a tracking number and the phone will be delivered within a week. And so a month and a half passed and one fine day on December 28, 2024 they simply cancelled my order without warning and didn't even inform me, I found out about this when I saw that my order was no longer visible in my account. Just a disgusting company. I will continue to use this connection until the end of the month, and then I will definitely change this company!”
