Had an issue in early September. Called "customer service". After over half an hour, an agent said they would help me. They started the process with me, then told me that someone else would half to finalize the process. I then waited on hold for over half an hour. The agent that picked up the phone informed me that there was no record of the process that the first agent started, the second agent started the process with me again, then I was put on hold while waiting for someone to finalize the process, after waiting almost an hour, another agent came on the line telling me that there was no record of the process that was started... this process repeated itself several times until finally an agent assured me that the process was finalized. It is now almost the end of October, the process is not finalized, and I am being charged hundreds of dollars for a number that I do not have access to. I am not impressed with the lack of integrity on Bell's part, nor with the horrible customer service of Bell. Please do not use any of Bell's services and if they approach you with a "special deal" don't sucker for it.