If we could give 0 stars, we would. We've had a Bell landline for decades and Bell internet and TV for years. On Oct. 9, without prior notice, our landline was cut off. After trying out their badly-designed online troubleshooting-tool (which sent us on an infinite loop), chatting with Bell bots who were utterly unhelpful, spending 40 minutes waiting for a Bell human to answer a call from a cell phone we had to borrow, only to be placed on hold and then cut off (this happened more than once), after four separate visits from technicians who required me to stay home, only to be told, hours later, that (a) they didn't know what the problem was, (b) "CO" had to reprogramme the line on their end, (c) our landline would have to be merged with our internet/TV account, and only head-office could do that because copper lines were being discontinued, (d) that head office had for some reason recently created 2 separate accounts for our phone number and these needed to be merged before the technician could do anything, (e) that my partner, reached at her workplace, had to authorize me as a secondary user before Bell could communicate at all with me, (f) that in spite of being told I had been added as a secondary user, I was not in fact so added and therefore, after hours on hold and more dropped calls, head-office would not communicate with me about our account, and (g) being left to our own devices and told we needed to have cell phones, (h) we received a brand-new bill charging us for a service Bell has not been providing, and has not yet restored. No refund has yet been received. We are currently researching alternative providers and will leave Bell as soon as we have found one. Since our family is also with Bell, we may not be the only ones they lose over this (although that's up to them, of course). Anyway, if you're looking for a telecommunications-provider, unfortunately we have to advise you to stay away from Bell. (By the way, this was not our first disappointing experience with Bell's contempt for its customers, but so far, it was the worst.)