I have to say how impressed I was with your staff overall at Bell Woodgrove Mall. The Consultant who assisted me with my phone upgrade was Cassandra. She was exceptional. I have had mobile phones since 1988 (they were large and cumbersome lol) and I have never had this level of service; experience and knowledge from a consultant. Thank you Cassandra for helping a senior select a mobile that was exactly what I was looking for and at a price I could afford. On a separate note: shame on Bell for charging $70 for an upgrade processing fee which is bulldust. To my way of thinking, it shows how little Bell actually appreciates loyal customers and to charge such a fee is obscene. Seniors are on fixed incomes. Not only was I told by a customer representative over the telephone that if I ordered online or in the store, that fee would be waived. So I made my way to the store only to be told (albeit politely) that they had no authority to waive that fee. The $70 would be part of my first invoice for the new iPhone. As a final comment, please cherish and retain the staff at Bell Woodgrove. They are fantastic ambassadors for your company. Cheers!