On September 14 I visited Wireless Wave in Dixie Outlet Mall as my son and I wanted to upgrade our phones. During the process I decided to switch my internet to Bell for a better price than I was receiving from Virgin. My Virgin internet was working fine, I just wanted to save some money. I was told the ‘technician’ would visit on Monday September 16. The day came and went and no technician visited, as well as Tuesday and Wednesday. The ‘technician’ from Bell finally arrived after a few phone calls on Friday. He spent 1.5 hours in total outside and inside my apartment and all he succeeded in doing is shutting off my Virgin internet, and leaving a foul smell in my apartment. He could not get the Bell working, even though they’re the same lines. So we were without internet, all my entertainment sources and resources are internet based. We had to use the data from our cell phones, fortunately we had just increased our packages. They sent another ‘technician’ who spent another 2 hours to no avail, again only leaving a foul smell in my apartment. STILL NO INTERNET, THEY MANAGED TO SEND ME A CONFIRMATION OF SERVICE AND SET UP BILLING THOUGH. We hooked the Virgin modem back and I called Virgin to cancel my cancellation. I was assured by a Maryann or Miriam that my service would continue. At midnight Tuesday the internet went off, turned off from the office. So we were using our phone data again. As soon as the offices opened on Wednesday I called and waited 35 minutes to speak to someone who spent 45 minutes trying to fix it. STILL NO INTERNET(which Virgin was easily able to turn off from the office but not turn back on). Yet another Bell ‘technician’ came September 25, he spent 40 minutes sitting in his truck, which my son recorded, when my son called him, he finally came upstairs and glancing at the set-up, made comments about dog hair on my furniture, then said he didn’t know how to fix it and left. It’s important to note that, yet again, he smelled horrible. Is there not some standard of cleanliness your staff is held to when entering people’s homes? I have yet another technician coming today, supposedly a senior technician. I have very low expectations at this point. Bell Canada (Virgin Mobile) has gone downhill in every possible way in the last decade or so, from customer service, technicians and reliability of service to the simple consideration of their customers time and money. I require service that works, I also expected to be credited any charges associated with my switching cell phone plans, activation fees, service fees and technician fees. I also expect to have my data put back to the 50 & 100 gigs we started out with before your Bell staff messed up my service.