I’ve had the WORST experience with Bell Mobility, and I strongly discourage anyone from using their services. A week before the holidays, my phone stopped sending and receiving messages. I immediately contacted customer service, but despite multiple attempts to resolve the issue, nothing worked. After FIVE DAYS of constant calls, visits to their store, and being passed around between them and Apple, they still couldn’t figure it out. Their excuse? They claimed it was a hardware issue and sent me to Apple. I checked with Apple several times (even shared my screen with them), and it was confirmed that my phone was perfectly fine. Bell replaced the SIM card, but the issue persisted even on multiple phones we tested. Meanwhile, I was on call for work and needed full phone functionality—something they completely failed to deliver. They escalated the issue but didn’t get back to me for THREE DAYS. By day five, I had no choice but to cancel my plan due to their incompetence. To make matters worse, the representative I spoke to was harsh and unprofessional. They told me there would be a $300 deduction on my bill if I returned the phone. Fine. I agreed. But when I went to their stores to return the phone, their system didn’t even recognize my account since it had been canceled! They couldn’t process the return or refund, leaving me in limbo. Now, to top it all off, they’ve sent me a bill for $778! I understand there’s a cancellation fee, but this entire situation was THEIR fault. Their inability to resolve the issue forced me to cancel, and now I’m being ripped off. To make matters worse, trying to reach customer service is impossible. The automated system simply says my number doesn’t exist and hangs up. Unbelievable. This company has been nothing but unhelpful, disorganized, and unprofessional. Avoid at all costs!