Bella Belle is not only an amazing brand of shoes but also an amazing crew of people! My wedding shoes were unfortunately damaged in our suitcase on the way back from our trip when a bottle of wine broke and destroyed them. My dear husband tried everything in his power to save them but with no avail. He contacted these lovely people and they did everything in their power to try and help him save them as well. When all attempts failed, they allowed him to exchange the damaged shoes. Now I have my wedding shoes back and perfect condition just the way I wore them on our wedding! Thank you so much for everything from the bottom of my heart!