I have bought these extensions before and loved them but I wanted them shorter. Unfortunately, the color that matches my hair (ash bronde highlight) is only available in longer lengths. I messaged Bellami to find out what color is closest and honeycomb highlight was recommended. Unfortunately, it isn’t close to my hair color so I had to return it. Responses through messaging take several days, not 24 hours. I called and wasn’t sent the email to return them, so I had to call a second time to get the email to return them. Costumer service isn’t the best, I loved my previous extensions, I just wish the colors were available in all lengths. When receiving the refund, it was short $10 which is odd because the shipping was free, so I’m not sure why some of the refund was missing.