Bought a Sensaform mattress from Bensons for beds approx 8 months ago and at approx 6 months the memory foam topper was sagging and not returning to shape. Contacted the store and were told to take pictures and email customer services, then follow up with a phone call when done. Did so and were sent a standard email saying that it might take up to ten days to respond due to Covid and less people in office, etc etc. We phoned customer services and were put on hold for ten minutes whilst they found the emails (even though the sales number was in the subject line of the email), when they eventually came back to the call, they hung up. I decide to wait the ten days to see if they get in touch as noted and they didn't, so the following weekend I go to store and inform them that as I bought it from store, I expected them to get something done about it, whereby the gent told me that he would himself phone customer service on the following Monday when they were open. Eventually I received an email response telling me that as the goods were more than 6 months old, the onus was on me to prove that it was faulty (despite me sending pictures) and I would have to pay for an independent report done by a furniture inspector. This despite the mattress coming with a 8 year guarantee. Needless to say my response was not a positive one. I have every intention to keep badgering until I hit a brick wall and never again will I spend another penny with this shower of incompetence.