Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,754 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,754 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

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“Bensons please sort this out, it's been 8 weeks now, you're harming my wellbeing and you just won't rectify this. I ordered this bed because I suffer with pain daily and was very excited to reduce it by being able to adjust my body whilst sleeping. Also as I have to spend parts of th day in bed, I couldn't wait to feel better. Sadly Bensons have failed on every single opportunity to fulfil their obligations as a business and provide what I paid for, they've also caused me harm. I paid for this bed over 8 weeks ago, it said it would be here in 2 weeks. I was so excited, then they said delivery was stalled.. it took 6 weeks to "arrive" I waited patiently despite seeing others had received the bed via reviews on here. The day it arrived was awful. The warehouse had stacked the boxes wrong so the drivers (through no fault of theirs) ended up delivering 1/2 this bed and 1/2 of another. I rang Bensons and was told I had to check it so you could "help" I said I couldn't as the boxes were all left stacked and I stated I am under spinal surgeons so cannot lift heavy things and also have a physical disability, and it was a 36kg 2 person lifts, I was told I had to check so you could help. So I did, and hurt my back doing so. The drivers later delivered the right boxes, but they were open. When someone came to put it together for me, and gave up their day - we realised at least 6 crucial parts were missing. I rang you and was told it would be ten days for the parts or over a week for you to just take this bed and then another 5 at least for a refund (meaning I couldn't afford to buy a new one in that time) so I trusted you, stupidly, and said I would wait as I really needed this bed. This incomplete bed of yours has now taken up most of my small bedroom for almost 3 weeks now. I can't move freely in my own room. The spare parts never arrived..... So I raised a complaint. I was told a complete new bed would be delivered tomorrow, so I waited in,.. it hadn't arrived by the promised time. I rang and was told "the drivers couldn't fit it on the van"- you hadn't even rang me to tell me so I didn't have to waste yet ANOTHER day. So 8 weeks after you gladly took my money, I've been desperately needing this bed for disability reasons, yet for almost 3 weeks now I've been treated like my bedroom is your faulty products storage container... I've wasted 2 days sat in for deliveries that you've royally messed up. I've spent hours on the phone for weeke on end trying to get you to sort this out. I work, study and have many obligations... All of which your mistakes are impacting. I can't have this bed in my room a day longer, but I can't lift it so I'm trapped. PLEASE BENSONS REMOVE YOUR PRODUCT NOW AND PLEASE FINALLY SEND ME MY BED I BADLY NEED I CANT TAKE ANYMORE OF THIS AND YOU JUST KEEP LYING AND NOT STICKING TO ANYTHING YOU PROMISE”

Helpful Report

Posted 1 week ago

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Helpful Report

Posted 1 week ago

“Purchased a mattress from Bensons for Beds and after 6 months my husband and I have both had terrible hip and back pain. We went on holiday and noticed that neither of us had back pain while we were away so knew it was our new bed. On return I checked the mattress for sagging and it didn't show any but if you pressed down on the mattress (from top to bottom) it was noticeable the middle of it had gone soft. Customer Service was very nice on the phone and apologised for our unhappiness with the mattress. She asked me to lay a broom handle across the bed and take a photo but I explained this wasn't visible and could only be felt. Engineer was sent and he said as you can't see a dip the claim is invalid and it is natural for the mattress to soften in the middle? Heard back from Bensons and they have suggested I choose my own test engineer and report back to them again, or write to the ombudsman. So in summary I would not order from this company again. Selling expensive mattresses that last 6 months.....”

Helpful Report

Posted 2 weeks ago

“Really disappointed with Benson for beds. Ordered two beds and two mattresses at the very start of October with a delivery date of the 23rd. Have received multiple notifications via email and text about my delivery date and order confirmation. On the day of delivery I was number 21 of 21 for deliveries so waited all day for my furniture to arrive late afternoon and one entire bed frame to be missing. The guys on the lorry only had one bed frame on their delivery documents so equally had no idea as to why one was missing. Rang Bensons at Chesterfield where I had originally made my order to be told it was too late in the day to hear anything back and that tomorrow morning first thing it would be dealt with. However later that same day I received a text that a new delivery date had been set up for December 20th which was completely without my confirmation or my approval. Rang customer services to be told this was the earliest that they could do in regards to delivering my bed frame as they are out of stock. At no point in the 4 weeks I have waited for this delivery has anyone ever contacted me to inform me of this and now I am waiting a further two months for my bed to be delivered. They’ve had to change the date again to Christmas Eve but can not promise an earlier delivery time on that day so run the risk of being last out of all the deliveries again and wasting a full day off work waiting in again. The only form of “good will” gesture they could offer was to not charge me for a second delivery (imagine even trying to do that) and offering me my £49 delivery charge back. Really disappointed with their services and really disappointed with their half hearted excuse of a good will gesture. They should be keeping customers fully informed of their stock levels especially when something has already been ordered and paid for in full. They should also be able to offer a better good will gesture and also have more control over the delivery department. By doing so this would mean customers messed around do not have to wait in another full day for something that was not their fault especially on Christmas Eve… do better Benson for Beds!!!”

Helpful Report

Posted 1 month ago

“Ordered our beds, told they would be delivered in 4 weeks and we are still waiting for them 2 months later I would not recommend them”

Helpful Report

Posted 1 month ago

“ordered an Eve mattress on line on the 8th of October, and received confirmation that delivery would be on the 14th of October. On visiting the Eve mattress site the following day to order a mattress protector and to have the old mattress recycled I noticed that the mattress I ordered had been considerably reduced. As I result I tried to contact the Eve customer service on the number provided (03309120997) I called at 0821hrs and again at 0834hrs. On both occasions I received an answer phone message stating that the customer service dept was closed and that their hours of availability are between 0800 and 1900. I eventually got through to a customer service provider at 0945hrs. The gentleman was very helpful, and offered to price match to the reduction advertised on line. He arranged the refund and agreed a revised delivery date of the 16th of October, this was all dealt with within a 13 minute phone call. I received email and text confirmation of the updated delivery. Based on the above, this morning my wife and I struggled to get our existing Eve mattress down the stairs and in to the hall ready to be collected for recycling when the new mattress was delivered. The email and text stated I would be contacted and advised of a time slot. As I had heard nothing I called the Eve customer service on the number provided (03309120997) I called at 0831hrs and again I received an answer phone message stating that the customer service dept was closed and that their hours of availability are between 0800 and 1900. I then called the Bensons for Beds customer service number (08081446160) I was very quickly put through to an advisor who immediately transferred me to the Eve customer service dept. I spoke to Kera who politely advised that there had been a problem with the account and that it was showing an outstanding balance and delivery had been cancelled. She explained this was a system error and there was no outstanding balance. Explained that I’m a pensioner awaiting spinal surgery and would struggle to get the mattress back up the stairs. Since had a text to say mattress will be arriving next week 🤞 Very poor, definitely not use again !!!”

Helpful Report

Posted 1 month ago

“Purchased a high end mattress, started dipping at pressure points within few months , reported to customers care multiple times with photos and video. They refuse to take any action rather asked me arrange an independent inspection. I would not recommend anyone to mattress from this shop”

Helpful Report

Posted 1 month ago

“After a brilliant sales person sold us a new mattress, The following this is the result TRUSTPILOT REVIEW MATTRESS 15/10/2024 09/10/2024 Problems with new Painton Back care CR Mattress, To who it may concern Since we have taken delivery on the 31st May 2024 there has been a smell coming from within the mattress , we left it to air for the recommended time after the delivery as recommended instructed by Benson for beds , we had noticed that the smell had not reduced at all after a week , we decided to leave it a little longer thinking that it may be Impregnated with some kind of preservative or insect repellent or fire retardant ?, This mattress was purchased in the summer months and I slept with the window to my room left open most nights , My wife would change the bed cloths / sheets etc every week and would leave the mattress to air all day before making the bed up again It has been 5 months to date and the following is a record of my issues and problems, The smell /aroma has been over powering and would fill the bedroom at times and this has had a decremental effect on my sleep and my general health due to the lack of sleep ,On a regular basis I have been suffering with headaches /Trouble breathing /and a severe case of dry mouth with a very bad taste in my mouth all night , The smell is now transferring onto my sleeping cloths and pillows on a regular basis and we have been changing these due to the issue that we have I contacted the complaints department at Bensons Beds and an appointment was made for a visit to our home by a Technician from Emmiera Group ltd on Bensons for beds behalf who Benson for bed employ as a third party , On Wednesday 9th October ,and we were hoping to get this matter resolved as a matter of urgency . If the above issue cannot be resolved then I would have no option other than to approach , The Furniture and Home improvement Ombudsman as my entitlement to do so . 15/10/2024 UPDATE Following a visit by the technician from Emmiera group I am very very unhappy with the method on which the test was carried out the test was carried out using his sense of smell only ? [No other equipment was used ] we all as human beings have different sense’s and this I found very unsuccessful and I was made to feel inadequate and told to give the mattress another two months to allow the mattress to complete its Gass off procedure my comments was as above and I refused to accept his findings and recommendation’s and intend on taking the matter further, I will of course update Trustpilot accordingly please see report below VISIT DETAILS DATE CHECKED: 09/10/2024 TECHNICIAN: MATT NUTTALL APPOINTMENT: 09/10/2024(11:00-15:00) ENVIRONMENT: EXCELLENT CONDITION: GOOD MAINTENANCE: SOILED: AWAITING INSTRUCTIONS: BATCH LABEL PHOTO: No CUSTOMER AGREES: TIME TAKEN: 40 mins No REPAIRS COMPLETED: No DELIVERY PROCCESS: GOOD Into the home by retailer PRODUCT BOOKLET READ: No Appointment Outcome: Report Only REPORT ACCEPTED: Report Only Reason No INVALID SIGNATURE REFUSED: Report Requested By Client No NOTES: THE 1ST CUSTOMER'S BUILD IS MEDIUM. ISSUES FOUND ISSUE 1 ISSUE CODE: BEDS - INVALID CLAIM TECHNICIAN'S FINDINGS: On arrival, the customer reported that his mattress is giving off a strong odour. LIABILITY EXPLANATION: This is an invalid claim because this is the mattress gassing off. ACTION TAKEN: ITEM: MATTRESS SUB CODE:NON-FAULTY I have inspected the customer complaint. I don't believe that the smell coming from the mattress is any cause for concern as I can only smell this mildly. I have explained to the customer that this is the gassing off and is not deemed a fault and the customer needs to keep airing the room as he states he has been doing. I've advised you to give it a couple more months and the smell should have passed. The customer doesn't accept this explanation and has left some comments. He wishes for the retailer to contact him. Service closed. Date of experience: 09 October 2024”

Helpful Report

Posted 1 month ago

“Absolutely shocking after sales service. Don't get back to you and it takes several calls and emails to get any help at all. Bought two wardrobes which are not right and have apportioned the blame to us. We are now in the forth week of the complaint and all we've had is one engineer out, who sent a report in saying it was not a manufacturing fault, so our floor must be uneven. He was literally in the house 10 minutes. We got no official report fed back to us, so we've had to ring again today. They just told us what the engineer had said about it not being a manufacture fault. We explained we weren't happy, so now they are sending out another engineer. Absolutely disgusted and would not recommend this company.”

Helpful Report

Posted 1 month ago

“Everything about this company is appalling. From the pair of thick delivery drivers who are supposed to call you when they are on their way (incapable of doing that, just turned up and were then annoyed they had to wait for us to get back from work). One of the drawers on the bed arrived broken so poor workmanship, lack of quality control or cheap materials. You take your pick. Bed base started creaking almost after first use. Sent their incompetent warranty people round who just sprayed the under base. We were then told it was our fault for sitting on the edge of the bed. We are hardly morbidly obese and did not realise a hoist is needed to get in and out of bed was required if you can't sit on it. A complete cowboy operation all the way through. Do yourself a favour and go to Dreams instead.”

Helpful Report

Posted 1 month ago

“Delivery excellent by Chris and James. Kept updated with delivery times and bed assembled within 15 minutes”

Helpful Report

Posted 2 months ago

“Bought a wardrobe from here, was convinced by the staff to take out insurance on it. Less than a year after having it's broken. Not an issue with the wardrobe it was a complete accident but now the insurance ( that I was convinced to purchase by benson for beds staff for accidental damage-guessing they earn commission!) Is refusing to pay out saying its a structural problem ( which it's not, a sleeve got caught in the mechanism and we had to force it open- which in turn broke the mirror) - literally the definition of an accident! I wouldn't buy from here again as benson for beds have not helped at all-.shame as ive spent thousands over the last few years in this shop! whatever you do don't purchase the furniture insurance! Absolute con artists”

Helpful Report

Posted 2 months ago

“Can only offer another Bensons for Beds horror story. Purchased a top quality bed (king size divan plus mattress) in November 2023 from Bensons in Harrogate. Great to begin with but within 6 months I began to experience back pain and noticed sagging on both sides of the mattress despite having faithfully rotated the mattress on a regular basis. I complained in store and a so- called technician from Emmiera was sent to inspect the mattress. He was here for 10 minutes and announced that he could find nothing wrong with the mattress and that he would get a good nights sleep on the mattress. I am very dissatisfied and am not sure quite what my next step will be. One thing is for certain. I can no longer sleep in this bed. The back pain is too severe! I really am very disappointed with the product quality and customer service offered by Bensons for Beds!”

Helpful Report

Posted 2 months ago

“Part missing from bed Elderly parents having to sleep on floor for 7-10 days. Customer service is shocking. Avoid.”

Helpful Report

Posted 2 months ago

“Went to order a bed for my parents, Dartford Benson for Beds was amazing…Richard the Sales Advisor was sooo helpful and very pleasant..He had full knowledge and the advice he gave us was amazing…We came out very happy and will Definately go back to buy again…Richard should be recognised for his helpfulness”

Helpful Report

Posted 2 months ago

“They delivered my bed but could not take it upstairs cause it was too heavy so they dumped it in the living room so how are we meant to take it upstairs,, basically saying that’s our problem. Then when we looked at the bed they sent us to right bases rang up customer services, they said we had to wait other month to receive the left base, so we said we told him to come and collect the bed we’re not interested no more your service was diabolical so now we have to wait for two weeks for them to come and collect the bed and it’s clogging our living room and having a disabled brother is finding it difficult to walk around, but when I explain this to customer services, they didn’t care. I still had to wait two weeks.”

Helpful Report

Posted 2 months ago

“Absolutely fantastic customer service and assistance from Jo received my order on time however it was marked rang up problem sorted by Jo with a happy outcome. Thank you Jo”

Helpful Report

Posted 3 months ago

“Ordered a mattress slept on 2 nights and it started to sink at each side where I slept and husband slept, contacted the store, she said to send pics in and the girl in the store said it definitely looked like a faulty mattress. It was taken away and got a new one exactly the same. Same thing happened again, called the shop and the said they'd need to send out an inspector but he came out and said there was nothing wrong with it, he also said I've never heard of this make of bed and that it wasn't a good quality, he suggested if Bensons didn't give a us a new bed to buy a mattress topper. The bed is so uncomfortable, I ache every morning, we bought a good topper but it's sinking where the beds sinks. I'd never recommend anyone to buy a mattress from them, there attitude stinks.”

Helpful Report

Posted 3 months ago

“order placed on 10/5/24, and have been let down 4 times, I ordered a standard 3 foot base and late in the afternoon before the morning of delivery they phoned to say they hadnt got it. The person this bed was for has been sleeping on the floor in anticipation of delivery, we now have to start again! I have phoned Customer service who do not appear to answer their phones and disconnect incoming calls after about 30 minutes of me hanging on. I shall NEVER EVER deal with Bensons again. Appaling service”

Helpful Report

Posted 3 months ago

“I purchased a bed frame and mattress from this company in January 2024. Initially, everything seemed fine. However, after just four months, the mattress started to cave in, especially on my side. For context, I weigh 90kg, which should not be an issue for a quality mattress. By the sixth month, the mattress had become so uncomfortable that I began experiencing severe back pain. I found myself resorting to sleeping on the floor to alleviate my discomfort.While Bensons excelled at selling me the mattress, their customer service when it came to returns was abysmal. Despite the obvious defect, they stood by their policy and refused to accept the return, claiming it was within their guidelines.I will never shop here again. This mattress has caused me significant back pain and is utterly uncomfortable. If you weigh over 100kg, expect this mattress to turn into something akin to a chapati within a year. Save yourself the hassle and shop elsewhere.”

Helpful Report

Posted 3 months ago

Bensons For Beds is rated 1.2 based on 1,754 reviews