The wrong mattress was sent ...we ordered an orthopaedic mattress as my husband is due to have spinal surgery. We received the softest mattress which sagged in the middle. He was unable to sleep on it ...a cost of 800. Contacted customer services who admitted wrong mattress sent and said they would replace ASAP with a letter from the surgeon confirming he was due for surgery next week. Letter emailed as requested. Spoke to 2nd advisor 2 days later, said we had to wait 30 days and then someone would come out and assess the mattress. Denied it was the wrong one sent and said replacement May take 2 months. In the meantime my husband is due for surgery and cannot sleep on this mattress. Issue remains unresolved In addition the pillows ordered did not arrive with the mattress, pillows sent a week later were incorrect and finally received the correct ones 2 weeks later Shocking service, shocking company who basically couldn’t run a bath leaving my husband and I with a mattress he cannot sleep on ....where is he supposed to sleep after his surgery??!! Avoid at all costs