I bought oak furniture from this company for my bedroom, a full set. To sell the team is perfect. The furniture had guarantee of five years. Before the guarantee expired, the furniture showed signs of woodworms - these are the woodworms that leave eggs in the oak and timber. When the furniture is done, the wood goes through the process in which companies hope to kill the eggs in high levels of heat and hope they piece of furniture ends up healthy. The eggs that survive, go though a cycle of five years before becoming adults, when they are adults they are called beetles. When they are beetles they make holes on the furniture, the females fly and move to another piece of wood to leave the eggs, and another cycle of up to five years occur. But during this last step they leave a powder that can give a horrible itch ese in your body or they can bite humans. They sent me a technician from Homeserve, who confirmed I had an infestation. When he gave the report, they refused to take responsibility, kept toying with me and messing around with their responses, until I sent them a video where you can see the bug trying to come out of the wood. I wrote a review in trustpilot, they lied in this web and said they are taking this seriously as this is health and safety issue, and privately send me the attached email. The stressed this company put me though is just unacceptable, Their lack of empathy on the staff, the lack of responsibility of this company is disgusting. I never wish this to anyone. I read the reviews, the things they do to customers is just outrageous. Be very careful to buy anything in there, they dint have corporate social responsibility.