Ordered bed and headboard 21 Jul 2020. Bed delivered on schedule Mid Sep. No headboard - was told it will follow in two weeks. Never happened. Waited until mid Oct. Finally managed to contact Bensons via Twitter (they would not reply to emails or take phone calls). They promised headboard by end of Nov. Never happened. Contacted again by twitter they said they would have it by 14 Dec but would not make any priority delivery for me (even though I had been waiting so long) - meaning it could be in the new year before I got it. I asked for a refund which they agreed to. Two weeks later and I was still chasing the refund. I said if nothing happening I will contact BBC Watchdog. Next morning (today) I got a phone call to organise the refund - or so I thought. The idiot TOOK another payment from my account instead of refunding. She phoned me back 10 minutes later - said she couldnt cancel it so made a refund for two times the amount ( this being the original refund and the additional one they effectively stole from me - as I didnt authorise it). The second payment has gone from my account ...but the double refund has not happened. I am pulling my hair out....