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Ryan Doidge
Awful awful company. We paid for a wardrobe, chest of drawers and two bedside tables in July. We were given a date and made our arrangements to be in for that date. When it got closer to the time we had a phonecall to say our order was going to be a few days late which we accepted because we had not long come out of lockdown and knew that things might get delayed. So we ignored the first delay. The next date we were given the bedside tables arrived in perfect condition but the wardrobe had arrived with two damaged border panels (which were the parts on display so no way of hiding them). We were also told that they were having trouble ordering the chest of drawers and that the earliest they could get it to us is February next year (which is ridiculous). It has taken us nearly two months to sort the replacement border panels out for the wardrobe because its a 10 day delay on each email reply, only to now be told that they might not be able to get the replacement panels as the whole bedroom set has been discontinued. I wouldn't be surprised if it gets to Feb next year and we still don't get the chest of drawers as they can't order it in anymore. They can only offer us an £80 refund, which is useless as we would much rather have a complete bedroom set. Never had a worse experience with a company than this. Absolute shambles.
3 years ago
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Bensons For Beds has a 1.2 average rating from 1,755 reviews

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