IGel mattress delivered 16/10/20 material started to sag around the side tried customer services and they kept cutting off emails bounced back , eventually after several days got through to a lady who said she couldn’t find any details of our purchase then said she couldn’t speak to me as they had put it in my husbands name but had no record of the purchase so would have to go to store which was closed . Store open 2/12/20 and found purchase details Bensons say it passed 30 day return period but was told we had 40 day minimum trial, apparently if you report a fault the trial period is invalid. Technician came out said damage is due to sitting on the side of the bed, when we didn’t agree got the ump went to other side of bed banged it and it made a pop and said base is faulty. After he left the drawer made a noise when opening, took it out and found a piece of board had popped out , put back in , it’s fine. Bensons say base was faulty. It seemed fine when we turned the mattress each week. They accept no responsibilty. Citizens advice say they’re in breach of contract but they don’t care . Store manager said go to furniture ombudsman. Have emailed rip off Britain. They use COVID as excuse for not being able to contact you but when you tell them you couldn’t get through to them deny it.Have had mattress 8 weeks 2 of those waiting for inspection 3 trying to get through to someone to deal with problem