Terrible customer service when something does not go to plan. Delayed delivery, bed base and mattress delivered (took old one away), 2 month wait for head board which would not be ideal but failed to mention that head board forms the 4th part of the bed base!!! So no bed for us just a mattress. No continuity with staff in customer service, told different things. Said they could offer blow up bed until headboard arrived. Can’t call you back, kept waiting for over an hour, have to send emails as can’t seem to deal with customers by the phone. So much more to this story but to top it all off ‘a gesture of goodwill’ was made of £75 which for what I paid for the item and the hassle endured is pathetic. Wouldn’t/couldn’t budge on that and response to complaint did not show one bit of empathy. Will never use this company again