We have used Bensons for Beds for several purchases and have always been very satisfied........HOWEVER we purchased our most recent bed and mattress from Bensons in August 2019 with a Silent Night Miracoil Refresh mattress (5 year guarantee). When it arrived all was well however some 15months after purchasing the mattress it has become incredibly uncomfortable, so much so that I wake up every morning with severe back pain!!. I have contacted Bensons for Beds to see what could be done under the 5 year guarantee, I was passed to another company who want to charge me to take the issue further......I contacted Bensons again.....not interested!!!!!.....escalated my complaint and was assured that I would receive a response within 2 workings days!!.....hasn’t happened still waiting!!! AVOID AT ALL COSTS.....PRODUCT IS POOR AND THE CUSTOMER SERVICE IS WORSE!!!!