Never Order from Benson for Beds - nightmare continues ---------------------------------------------------------------------- Ordered complete bed online for over £800 mid October ( money taken from our account straight away ) Delivery 4th December - The mattress had mould due to water damage and was returned straight away. The base appeared to be okay until we opened the outer packaging and found that the base was also damaged. We were told that this will be collected on the 2nd delivery i.e. we must re-order again. We made countless phone calls from 9am to 12pm as we did not know what to do. Different departments total chaos. Asked for compensation but was told that this can only be discussed once the order was delivered. Okay these things happen long with the pandemic situation so we give benson for beds a second chance and had to use the sofa bed in the mean time ( 4 months ) We made it clear that we would only put in a replacement order if this future order would be damage free. - WHAT A MISTAKE TO MAKE ! Second delivery came 21st Jan 2021 - Guess what - Water Damage to be base. Refused complete 2nd delivery by us and the delivery people. Also the damaged base from the 1st delivery was collected ( the delivery people were unaware that they had to collect this as well ) Again made phone calls from 11.30am to 1.40pm. This is when "the straw broke the camels back" One of the customer services personnel said to re-order yet again ( for the 3rd time !!! ) with 4 to 5 week turn around. We then asked for compensation to which this particular person refused any compensation point blank - the word compensation does not exist for this person ( must be company policy ). When we pushed and explained that this was discussed beginning of December, he then said that we needed proof of lost wage for the delivery dates - why did he not acknowledge this at the beginning!!! and when we mentioned the countless phone calls, he then start taking the mick out of my wife - "goading" - show proof that she made the calls and had time off work to receive the deliveries and yet he could see the number of calls made on his system from my wife. This "goading" went on for 30 minutes. He also refused to pass the call to his manager. I am not saying that everyone working for benson for beds is abusive but to be verbally abused ( Goaded ) by one particular customer services rep. while over £800 of your hard earned money is with benson for beds for approx. 4 months is physically sickening esp. when we gave benson for beds another chance to reorder again. We would NEVER order from Benson for Beds ever gain. Even if it was the last bed company on the planet. If you are going to deal with Benson for Beds, we would strongly recommend that you record every conversation that you have with this company due to broken promises, half truths, even lies and in our case to be "goaded" (verbally abused) As far as compensation of any kind, we are resigned to the fact that we will not get anything. This nightmare which is still continuing ( still waiting for our £800+ refund ) we have lost time and money on days off work for deliveries and many many phone calls but benson for beds do not care about that - as far as they are concerned, benson for beds wants us to re-order 3rd time, 4th time, 5th time.... 99th times until they get the delivery right even if it it takes years the while benson for beds hangs on to our hard earned £800+ We are still waiting for our refund of over £800 ( the damaged bed is in the warehouse but no-one from the returns team is prepared to acknowledge this ) One professional kind customer services person who kept her promise to email/call us back said she has sent various emails to the warehouse / returns team who refuse to acknowledge her emails. Until the returns / warehouse team acknowledge the damaged bed is in the warehouse, she can not process the refund. we have had an additional email from another customer services team apologising for the damaged bed and that the refund will be issued ???? As I said the nightmare continues.....