Absolutely disgraceful service from Bensons, they completely lack customer care. Just read the rest of the reviews. We made an order in December for a new mattress, mattress protector and four Orthopaedic pillows. Delivery came on the 18th January as expected, happy days. Unfortunately the mattress protector was missing and one of the pillows was incorrect- okay, no problem we could easily get this sorted right?.... think again! So on contacting Bensons I was told the mattress protector was potentially out of stock and they needed to check stock levels and they would also arrange for the correct pillow to be sent out to us and to give the incorrect pillow to the delivery driver, and to expect a call by the end of the week with them letting me know an update. I was happy with this, however no call came... Contracting Bensons is a nightmare, they take ages to get back to you and it's always a different person you get communication from and it's always different from what previously advised. In the meantime we did receive our mattress protector from Bensons but I had to let them know this, as the communication I was still received was stating they needed to check stock levels! Crazy. However, after over a month of complaining and speaking to their awful customer service team we are yet to receive the correct pillow and have our order fulfilled. I've been offered a £20 voucher as a 'gesture of good will' and then in later correspondence being told to use that voucher to purchase the correct pillow! I then expressed my dissatisfaction with this, so was then told to exchange the incorrect pillow when the stores reopen and they quoted me their closest store. We were previously told we could not return the unopened incorrect pillow for hygiene reasons, now we can exchange it?! Stores do not reopen until April and I am certainly not doing an 80 minute round trip to exchange a pillow! Absolutely no customer care at all. I don't understand why they just can't send us the pillow we have paid for!? Don't bother approaching their CEO either, you'd expect after raising a complaint, asking it be escalated and requesting contact from a Manager would mean your complaint would be taken seriously. This isn't the case, you just get passed around their unhelpful customer service team with infuriating suggestions on how they believe they can resolve the issue. I will certainly not be using their services again, I doubt I will ever receive the correct order I paid for either. From reading the other reviews I am at least happy we received our mattress with no issues as I'd probably still be sleeping on the floor!