Absolutely shocking, ordered & paid for new bed to be delivered, put together & old bed to be taken away. I live on the ground floor, driver arrived knocked at my door and said he is not delivering my bed as it’s too far from his van! Myself & my husband carried the new bed, he was then trying to refuse to take my old bed as my husband was taking too long, refused point blank to put my bed together although we had carried it ourselves, still using the excuse that my front door is too far away from the van. He said just call customer services, he was very rude & very intimidating. I called customer services, not a sorry or any kind of acknowledgement of it being so wrong and very bad for their company. I now have to wait for the driver to be interviewed before I can get a refund! Shocking, regardless of them interviewing him, a service I have paid for has not been done! Will never buy from BENSONS FOR BEDS AGAIN. avoid at all costs. I’m currently in contact with trading standards as after reading all these reviews, they will try to avoid paying my refund!