Don’t ever shop with Benson! If we could have awarded 0 stars we would have! We just wish we had seen all the terrible reviews before we shopped and we certainly would have gone to Benson for Beds! Throughout our dealings with them we had absolutely shocking customer service. They questioned everything we said and we got the distinct feeling they thought we were lying. We had bought an £800 mattress in February 2020 and followed all the advice about turning etc. By July /August the mattress had lost its firmness, the covering was loose and furrows appeared on either side with a high ridge running vertically in the middle the mattress. We sent them photos and they wanted us to pay for an independent assessment. We said that we didn’t see why we should be out of pocket for a mattress which was obviously faulty after only six months use. After many conversations they finally agreed to pay for the tecnichian, who said it was most definitely a manufacturing fault. We asked for a refund but were told that it was over six months so a replacement was the only option. We asked that maybe as a goodwill gesture they take the lockdown period into consideration when we were both isolating but they refused. Their customer services took ages to reply to emails, we usually had to remind them to respond! On a separate slightly unrelated point their emails were badly written, grammatically incorrect and quite often bearing no relevance to the questions we asked. Phone calls from their customer service were equally unsatisfactory. They suggested if we were unhappy that we contact the furniture ombudsman. We did this and after three months of deliberations they unsurprisingly came out in favour of Benson! Not unsurprisingly we haven’t had any communication from Benson following the ombudsman’s decision over a week ago so we have contacted them this morning requesting a credit note for the full value of the mattress. We have to shop with them to use the credit note - whenever that will be! The alternative is to lose £800 which as pensioners in our 70’s we simply cannot afford to do! This is customer service at it’s very worst. Read all the reviews and don’t buy from Benson.