The worst customer experience I’ve ever had. We ordered our bed and mattress 8 months ago, we were told the mattress would come first and the bed the following month. The mattress arrived on time however the bed has taken 5 months to arrive from when the mattress was delivered and have been on the floor since November. We were mislead with the delivery date of the bed on 3 separate occasions and were told each time that once the bed has been delivered we can contact the customer service department to discuss compensation. The initial ‘compensation’ we were offered was a £20 gift card to buy a pillow. Absolutely unacceptable. The attitude of the advisors are appalling. We were also told at the retailer that the bed would be assembled for us yet the couriers have left us with 2 boxes to put together ourselves. We were advised to take that up with the retailer which makes no sense as the stores are not currently open, regardless it isn’t our responsibility to do so if we are already speaking to the customer service department otherwise what is their purpose? They do not have a complaints department which is shocking. My partner and I were told by 2 robotic advisors to contact a 3rd party such as the CAB if we wanted to take further action and feel that we’ve been left with no other choice but to accept their offer of a gift voucher (joke) or £75 refund for sleeping on the floor for 5 months which the lovely advisor made very clear that ‘they have no legal obligation to offer good will’ with a take it or leave it attitude. I wouldn’t recommend this company to my worst enemy. They truly only care about making a sale, not having a complaints department speaks for itself on how much they value their customers.