One star because it doesn't have an alarm bell! Dealing with Bensons for Beds has been an absolute farce from the beginning. Over 3 months on from the original order, we've been told they had to cancel one delivery because it was stuck in the Suez Canal, then over month later it had to be cancelled again because it was in lockdown in Malaysia and it would be over six months before they would even try to arrange another delivery. So after hours speaking to a number of call handlers, trying to negotiate the maze of call options and a visit to a store and raising another order for a bed more than twice the price. We actually had a delivery van turn up. Unfortunately what did arrive was battered and badly damaged and even the delivery driver advised us to refuse the delivery. Since then we've spent another few hours on the phone, trying to speak to someone to get it sorted I asked for a Manager escalation, to which I was told it would take 24 hours. 24 hours later, still no call, spoken to two call handlers and have now been told "the manager is in a meeting" and I would receive a call. They obviously couldn't care less about their Customers and stress they cause (ironic since their chosen charity is mind and I work for the NHS in a Mental Health Trust). I keep being asked, "well, do you want to cancel the order?". By the experience I will have to, after nearly 4 months of lies and broken promises. Hopefully the next company we deal with will be able to supply a bed in less that 6 months. Disgusting service and I advise not to even consider using this "Bed" company.