Brought a mattress from them in June 2021, waited 6 weeks for delivery arrived on time no problem apart from the fact delivery drivers not able to take it upstairs as there is a bend in my stairs. Anyway within 3 days I noticed a slight dip, thought that it would bounce back, not so lucky. Contacted Bensons once via my email and another on reviewing sight. Funnily they only responded to the review I left. Wanted me to take pictures which I have done twice waited 10 days for a response to be told they need more pictures I have said no so they are sending an assessor out next week. Customer service tried to tell me it was just the mattress settling really? Whole point of this mattress was to help with my back problems no such luck, getting worse just want rid of this mattress now and my money back. Don’t trust anything they say