Dreadful experience. Paid ahead and waited over a month for delivery date. A truck with 2 chaps arrived and delivered the new bed, but despite reminders failed to remove the old mattress despite us paying for this service. Phoned the store, they told us someone would be back in an hour. They weren't then they told us they couldn't collect and would refund, leaving us with a mattress in the garage for a fortnight and our car parked on the road. Raised with Bensons store, then with their customer services. They weren't interested in the slightest and did nothing to fix the situation. I wouldn't support Bensons ever again.