My in-laws purchased a mattress for me and my partner as a gift back in 2020. The mattress unfortunately had a broken spring so we had to exchange it. We had to pay more for the new mattress as they had nothing the same price. We then received a mattress that had a manufacturing fault (mattress sizing was wrong) but we did find this mattress comfortable so decided to exchange for the same mattress. Due to the sizing being wrong we based the comfort on that as the new mattress arrived and it was nothing like the mattress with the manufacturing fault. We have woken up with SEVERE backache everyday - unable to go to the gym or carry out certain tasks. I currently have been diagnosed with hyper lordosis due to this! We called through to customers services to hopefully get a refund. We have spoken to Elliot a few times now and he is extremely rude, arrogant and really should not be working in a customer service role. Refused refund as “not fault with mattress” despite this being our first actual mattress we got to try out as the others came with faults. Now we are stuck with a £300 mattress we cannot sell on and have to buy another elsewhere! AVOID!! there is a reason they went into administration