have been trying to stop and recover costs that creation have been taking out of my account for a item that was returned in March 2020. Between bensons for beds and creation they have been sending me back and forth saying it’s the other parties fault. Now I have been on the phone for months trying to resolve this but their team is limited apparently as to what they can do. I have call logs, times and dates detailing the whole process. It’s beyond ridiculous, I’m being sent round in circles! Cash book aren’t replying to any of the emails, even when the customer service people are labelling it urgent. £193.16 has been taken from my account by creation because bensons for beds hasn’t taken off a headboard I sent back in 2020. This headboard was £287.99, I confirmed in store with an associate and via email that this was taken off the remaining balance owed. This had not been done and the two parties are refusing to admit in the wrong. Besides this, when we actually got the mattress and frame it was soiled, wet and dirty. We had to wait over a month for a replacement. The van was letting in rain water and the delivery drivers dragged £1100s worth of goods along the floor, this tore the packaging. The frames packaging was already ripped and was soaked down one side, it left it stained. They didn’t take it back so had to have a king size bed and frame sitting in my front room. We got rid of our bed so had to sleep on the mattress for a month! It’s been a year on and my mattress is dipping! I’m 5’10 and weigh 66kg it should not be doing this this early on. 5 years warranty! It’s a joke they weeded out of everything.