Awful experience. Spent alot of money with Bensons and on the agreed delivery date nothing arrived. We weren't told anything and when we finally spoke to someone they told us to call again at 6pm. The phone lines close at 5pm. This was after we had got rid of our old bed in preparation for the new one and so my heavily pregnant wife had to share a bed with our 4 year old. We were never told the problem and instead tried to give us a new delivery date 3 weeks later! They managed in the end to deliver it a week later. When it arrived the bed was broken and the mattress badly stained. Replacement bed and mattress were going to be delivered 3 weeks later and again it didn't turn up! We didn't hear back from bensons for another week about what was happening. It took 5 weeks to finally get the replacement bed and mattress and AGAIN the mattress was damaged! We finally received our replacement mattress a further 11 weeks later! Disgusting. And so, with the order complete we were offered a "goodwill gesture" of £75. After the months of stress my pregnant wife went through, and to then have to receive the mattress and deal with our new born baby because it's taken so long to get what we paid for us only to be offered £75 after spend nearly £2000. Absolutely disgusted. And complete lack of sympathy at the end. Awful company. Steer well clear.