Paid deposit for bed. Arranged to pay the balance over the phone to customer service. Payment showed on my online banking. Bensons said the payment was declined. Numerous phone calls, screen shot of statement bank authorisation code forwarded. They still couldn’t process the payment. 5 days later payment still showing as pending bank says the problem is at Bensons end. Spoke to the manager at the Kilmarnock store who advised I should never have contacted them it should have been the store. They didn’t make me aware of this policy when they took the payment. So I’m left with no bed and a pending transaction that doesn’t seem to be processed. Got a different answer every time I spoke to a different adviser. Do not waste your time and money with this crew when I get my money back I will not be shopping with them ever