We ordered a bed for delivery in January. Without warning on the day it never arrived. They said they phoned and left a message but we have absolutely no record of that happening. Tried to speak to customer services who put the phone down on us. Contacted the store where we purchased the bed from who said they would get back to us but they didn't bother so then visited the store who were of no help after purchase at all. Tried to get a refund but nobody will reply to us. Had an email saying we will get a new delivery date. We are still waiting for the bed to come which is ridiculous as we are now in March. We will never use this company again. Avoid.