Run from this company. I would rather buy a bed every year than to deal with them again. I payed almost £3000 for frame bed and mattress, after 8ish months the bed had like 5 holes in it(my husband ended up to the hospital with spine problems after sleeping like this) I send them pictures with the broken bed and they said they cannot see clearly that the bed is broken 😳😂😂😂 so is my duty to pay someone to prove that is a manufacturing problem. Ok I just let it be and bought another bed because I just couldn’t sleep like that. After 2 years I send the pictures with the £2000 mattresses (who has a 10 years guarantee) which is all lumpy and very uncomfortable, they’re answer was the same like first time. Ok, this time I hired the company that they told me to come and make a rapport about the damage. The man came, told me that the mattress need to be changed or at least the mattress cover, and when he send me the email report he wrote that “the damage is under the tolerance and no further action is required” 🤯 Whaaattt, so this time they even made me pay to be fooled. It’s incredible that a company like that ended up to be so low!!!!!! I don’t what to hear about them again, neater my family and friends who were witnesses at all this nonsense. I will go further to look for justice because this is not possible in 2022.