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Elizabeth
Delivery date for my mattress was the 23rd of March (6 weeks after ordering). Despite being sent a message on the morning of the 23rd stating my order would arrive between 9-11am, it transpires the mattress was never available to be delivered. I tried to call back the local store but the phone number is invalid, despite being listed on their website and invoice. Spoke to customer services who told me the mattress wouldn’t be available for another 6 weeks. I requested a temporary mattress as I’m heavily pregnant and have nothing to sleep on. I was told I would be called back today (28th of March) to arrange this. No call back and now the customer services phone line is down. Tried the chat service and was told to call customer services. Awful service.
2 years ago
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Bensons For Beds has a 1.2 average rating from 1,755 reviews

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Alice, Customer Support

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