If I could give zero I would. I was informed that my mattress would be delivered on 5th April 2022. Just one day before that I got an email stated that the item could not be located in the warehouse and I will be informed within 24hrs. Nothing happened until 5th April 11pm: I received a message stated somewhat like I contacted them to put things on hold which I didn't.  Then put my delivery on date 26/12/2050 . SHOCKING!!! I have tried to contact them on 6th April. I was 51 on the queue. I got to speak to a staff name Karen eventually she was helpful. However end of the day it sent me a message to deliver my mattress on 11/05!! I have been waiting for the mattress for 6 week as I place an order since 22/2 WHY DO I HAVE TO WAIT 5 WEEKS MORE? IS THIS FOR REAL? WITH NO EXPLANATION. I tried so hard to call them. I am livid. I called to arrange delivery option instead which was less queue. However, it cut me off when I was no.3 in the queue twice. I called New Malden numerous times no one answered!! They all dead or closed down I don't know.  I called customer service again then I was no 96 on the queue.. that's how you do business.. AVOID. If you want to cancelled  they want to deduct you 20% of the price you pay. I AM NOT HAPPY AT ALL..WORST EXPERIENCE BUYING FROM THIS COMPANY. IT WAS UNDER ADMINISTRATION ON 2018 AND SHOULD BE BANKRUPT. You give no good service and don't deserve no stars.