After signing the petition, I wanted to add my voice to the many here with a negative experience of this diabolical company. I can't fault my in store experience, but once a problem occurred post payment, things deteriorated rapidly. Basically, the store loaded the wrong (Firm) variant of the (Medium) mattress I ordered and paid for back in October. The store manager had told me to come to him first if I had any problems with delivery, so I called him. Despite having paperwork proof which he himself signed, he was hostile from the outset and said there was no way "he" had made a mistake. He messed me around for a few weeks pretending to deal with my request to send the correct mattress, only to dump me via a carefully timed voicemail (when he knew I was unavailable) saying he was too busy to deal with it and I had to start again from scratch with Customer Services. The first person I spoke to started fairly well but wouldn't action my request to exchange mattresses before speaking with the very store manager who not only had chucked me over the fence to them in the first place, but also hadn't even bothered to write notes on my order to give Customer Services a head start on this. She wanted to investigate my story to basically confirm if I was, or was not, a liar and if I was they would refuse to exchange the mattress for the one I actually ordered and have paperwork to prove it! How insulting is this? She / they missed their own deadline for investigating and then went incommunicado for over 4 weeks until I emailed them again, having failed to get through on their 9am-5pm, Mon-Fri call line for 20 working days straight (I'm limited to my lunch hour only for personal calls). I had a reasonable response which still wouldn't accept any responsibility but as a "gesture of goodwill" the mattress I actually ordered and paid for, would actually be sent to me, but I'd have to first speak to the very store that cocked it up in the first place. What kind of "Customer Service", is this? I pushed back and, reasonably, asked them to call the store and notify me of the date of exchange as I'd take a day off work to fit around them. Since then, the lazy so and so's have done nothing at all and are now completely, wilfully, systematically and deliberately ignoring me and 3.5 months on from first raising this issue, I am still without the mattress that I in "good faith" ordered and paid for. Even emailing them with the CEO - Mark Jackson - and other senior Bensons managers, has had no effect and I still can't get through on their infernally restricted Customer Service call line. Bensons for Beds are in a category of their own where Customer Service is concerned, as there are no words in English I can think of to drive home how abysmal and ethically and morally challenged they are. My perception of their culture is that it is deplorable, and the stress they put on their customers who have simple to fix problems that any other company on the planet would resolve quickly, is inexcusable. I have a nightly reminder, after all, that I am still not able to sleep on the mattress I paid for months ago, and how unimportant and insignificant I am and how utterly powerless I am to do anything about their childish "I'm ignoring you, ha ha, what are you going to do about it?" tactics. Please count me available to do anything and everything to bring them to account for the unignorable and growing number of complaints out there.