How can a company this big be this badly organized? I ordered a bed and mattress on the 2nd Jan and was a little shocked that they could not deliver until 22nd March. But l went with it. On Thursday 17th l got a text message which said " Just to confirm your Benson for beds order will be delivered as previously confirmed on 22/03/22 between 7 am and 1 pm." I thought great, so l packaged up all the bed ready for collection and put it outside ready for collection. At 12:45 when it had not been delivered l tried calling the customer service number on the text and all l got was " we are sorry we are not taking calls at the moment". So l tried the store phone number on the order form and that did not accept incoming calls. So I tried a different number on the order form to be put in a queue. At this point, l thought maybe it was just running late so l left it. Then at 3:15 of the day of delivery l get the following text "We are pleased to advise that we have now located your product and have re-booked your delivery for 28/03/22. We would like to thank you for your patience and apologize once more for this issue surrounding your delivery. Thank you Bensons Team" Well, what can you say, this is the first l heard that they have lost my order. So l drive to the store where l ordered the bed as l would assume they have a direct line to their different departments so could get an answer quicker. Well, what a joke, the manager at the Bedford store did not know what to do, his colleague said they only have the same phone numbers as us. So we told him to phone them only for him to get the answer of " sorry we are not taking calls at the moment". After him emailing some people and not shedding any light on the situation. He has said someone will call me today, but we will see. So l have wasted a day's holiday waiting for an order they had lost and could not be bothered to tell me about and now they expect me to take another day's holiday for an order that might turn up. The company just does not care. Update 24/03/2022 As l thought the Bedford store did not call as they said they would. So my order was not delivered on the 28th, got another text saying due to limited stock and space my order will now be delivered on the 29/04/22. A month late. Well lm not going to hold my breath, we will see!!!