Great service when ordering the bed, but once the money was handed over that was the end of the nice experience. Never had such a terrible traumatic delivery experience. I was pressured to sign a disclaimer saying the bed was in perfect condition before they even got the bed off the van. I was told to sign it as they might damage the bed on delivery and couldn’t be held responsible. When I insisted on them getting the bed off the van and be seeing the bed before I sign they threatened to take the bed away, one of them then said they had a bad back and couldn’t take the bed up and install it without me signing a disclaimer. I was so worn down by them that I almost signed and then they suddenly decided they didn’t want to bring the bed in and drove off having not delivered it but also dismantled my own bed so I don’t even have my old bed to sleep in. The store didn’t want to know. Took over and hour to get through to customer services. Not have to wait another week for them to come back with my bed. Traumatised and in shock at this experience