Order a new bed on 2.1.2022. This was meant to be delivered on 16.3.2022. Received a phone call on 3.3.2022, to say there was delay in our bed being delivered due to difficulties with shipping. They rebooked for 13.4.2022. Considering Covid has happened a small delay is not that big a deal so went with it. I have received two texts confirming order delivery for 13.4.2022. Today 12.4.2022 I have received an email stating due to ‘operational issues’ they can’t deliver the bed but will deliver the mattresses. No contact details left, no update and no contact with the company itself just they will be in contact within 24hrs. They then sent me a customer service feedback form on their performance on our conversation, which I have I have not had. Save yourself the trouble don’t be fooled by their promise of actually receiving your order and go with another company who can fulfil their orders and stick to their scheduled deliveries times. All round poor service. I will assume I will also have further problems getting a refund.