We bought the bed in January. They said it was going to be delivered in about 8 weeks and subsequently gave us a date - 18th March. On the morning of the delivery (after we moved everything ready in time), they notified us to say that they'd be with us shortly. About 20 minutes after, they said they didn't have all the components of the bed so couldn't deliver it. They said they could deliver again three and a half weeks later. When they they turned up a second time, they got most of the bed parts out of the lorry and discovered that they didn't have the base! I don't know how difficult it can be to be able to check the parts against the docket when they're loading the lorry. I get the impression that the staff are new at the job and don't have either the care or understanding for what they are doing. I'm currently on the phone to them (been holding for 45 minutes). No doubt they'll apologise, give me another delivery date and the fun will start again for the third time. If I had know this would happen, I definitely wouldn't have bought from them. From the reviews, it looks like this has been an ongoing problem for at least 2 years with Bensons. Just rang "customer services", haha, and they put me on hold and hung up. Nice people!