0 would be more accurate score. I placed an order for a mattress and bed back in December and it was ready for delivery in February. I rearranged delivery for the 29th of March but it took until the day of delivery for the driver to ring and say he only has the mattress 😡 I accepted this delivery and after 4 and a half hours on the phone to customer services I was then told the bed was due for delivery on the 6th of MAY 😡 after going to the store to say this is not acceptable she managed to arrange a delivery for today on the 14th of April. Now to my disbelief the delivery driver again arrived with only half of my bed (2 boxes out of 4). I told him NO don't bother and take it away. Another 12 mile trip to the store to complain again, she phoned me later today to say the next available date in my area is 26th April. 3rd time lucky maybe or just another attempt of a part order delivery. I guess I won't know until the day of delivery from the driver. BENSONS FOR BEDS THIS I TOTALLY UNACCEPTABLE AND MY ORDER SHOULD BE SENT IMMEDIATELY AS A PRIORITY. WHAT THE HELL IS GOING ON THERE???😡😡 I can't keep taking time off work for a delivery that doesn't happen. VERY BAD PRACTICE FROM YOUR SIDE. People, buy at your own risk but I you still do after reading this then don't be disappointed if you have the same trouble I have. Currently sleeping on an old bed in the spare room, shoulder and hip in pain every morning (hense the reason for the new purchase) I've tried to earn you all here - good luck, I certainly need it 😡😡