Very bad experience. I bought a bed with mattress and headboard in-store for a reasonable price in early February 2022 and was given a delivery date six weeks away which I was content with. Three days before the delivery date Bensons sent a text confirming delivery. On the actual delivery day, Bensons sent another text confirming a two-hour delivery slot together with a link to track my delivery. Clicking the link told me the driver had made his first drop and that I was drop number twelve. So far so good. Two hours later Bensons sent another text to tell me they were "pleased to advise me they had rebooked delivery" for three weeks away! They might have been "pleased" but I certainly wasn't! So my bed wasn't on the lorry at all and I doubted if it had even been made yet. I immediately rang Bensons customer service and after pressing options and listening to music on hold, a robot told me I was 98th in the queue. Yes 98th! I pressed option 2 for a callback and after an hour an agent did phone me back but I missed the call and it went into voicemail. The message said to call back on the same number as before so I did and guess what... I was 98th in the queue again. Like before I pressed option 2 for a callback which never came so I called them next morning at 9am when they opened. It rang for a few minutes before I was cut off. Ringing straight back put me 19th in the queue so I hung on and was answered after a 20 minute wait. The agent was very apologetic and at my request offered a refund but suggested giving them another chance for delivery in three weeks time. The agent said if it goes wrong again I can phone for an immediate refund put onto my credit card. I decided to give them this chance but wish I hadn't. At 17:20 the day before the new delivery day, Bensons sent an email saying my goods "will not be delivered tomorrow due to some operational issues we are experiencing in our distribution centre" and said they would contact me again within 24 hours with a new delivery date. The next day (9 weeks from purchase and the second failed delivery day) they sent a text saying delivery had been rebooked for five weeks away (14 weeks from purchase). I phoned again to cancel the order and was 89th in the queue so opted for a callback which came after an hour or so. The agent said I would have to phone the store for a refund. The agent three weeks earlier said I could get a refund by phoning them - so someone is lying. I phoned the store several times without being answered. Fortunately I had paid by credit card and by phoning my card provider I was able to get a chargeback against Bensons so I have my money back. I have wasted more than two months and will now start shopping for a new bed from other suppliers. I will never buy anything from this company again as my experience indicates it is a shambles.