If I could give this company a zero rating then I would do so. I ordered a new mattress from them on 12th March and was advised that delivery would be on 20th April. Right up until 19th April I was sent texts to tell me that my delivery was on track and that the mattress would be delivered between 7am and 1pm on the 20th. On the 19th I received an email to inform me that they were unable to fulfil the delivery but that I would be advised of a new delivery date within 24 hours. Reading other reviews, as I have since done, this seems to be their modus operandi. On the 20th I received a phone call to advise me that the mattress was stuck in the warehouse in Tewksbury but that it would probably be delivered later this week or by next week. I was told that I would receive notification of the new delivery date by the 21st. Today I received an email to advise that I had requested that my order be placed on hold until 26/12/2050 but that if I could click on a link if I wished to change this date. When I clicked to change, I found that the earliest delivery date is 1st June. I visited the store to request a refund but was told by a man with no customer facing manners that he would have to ask the manager to call me later. In the event I was contacted, not by the manager but by the sales assistant who sold me the mattress. He advised that any refund would be less a 20% admin fee. Since I paid almost £800 for the mattress this would amount to £160! What crooks. They will have had my hard earned money for more than two and a half months by 1st June and there is no guarantee that this delivery date will be honoured. Buy from them at your peril! Do not fall into the same trap that I have. If they carry on in this manner then their days as a store are numbered. Once they have your money, they couldn’t care about customer satisfaction.