I wish We had read the reviews on here before purchasing our bed, with it been a well known store I trusted that it would have been reliable. We paid extra for the assembly of the bed, where the drivers left filthy hand print marks all over the light coloured fabric divan, damaged the stairway wall in multiple places and basically ran out of the door before we had chance to even look at the bed, we took pictures and emailed bensons for beds and rang the customer service line, only for the call to be continuously cut off with an automated line stating the lines are too busy, nearly a month later out email was replied to with no definite resolution and Iv now been on hold for over an hour at position 3, Literally as I’m writing this my call was ended! Disgusting customer service and will never purchase anything from this company again and I’ll discourage anyone from doing so